Help & Support
We offer full support with your name change, from questions before and after completing your name change.
Frequently Asked Questions
I've signed my documents, now what?
Once your documents are fully complete, you can now contact government agencies such as the Passport Office and DVLA, and businesses such as your bank, utility companies, insurance providers, your employer etc. Each will ask for a completed deed poll.
I’ve Made A Mistake
Please contact us at team@namechange.org.uk, as soon as you’ve spotted the mistake and we can update our records for free.
How Long Does It Take To Receive My Posted Version?
We dispatch your posted version within two working days and send it Tracked Royal Mail. If you ordered our expedited service, we process your documents same or next working day and send it Tracked 24 Royal Mail, which aims for next day delivery.
Can I Download My Deed Poll Multiple Times?
Of course! No matter what tier you bought, you can download your deed poll unlimited times.
Do You Offer A Refund If My Deed Poll Is Rejected?
In the rare case that your deed poll is rejected, we'll offer a full refund, but please first get in touch so that we can amend any issues. But only if it's rejected by the UK Passport office or DVLA, we'll also need proof of this. For more details on our refund policy click here.
What Name Will My Posted Versions Arrive Addressed To?
We address our posted deeds to your current name, to help protect our clients that may be going through difficult and sensitive times
I’ve put the wrong name or address
Please contact us at team@namechange.org.uk, as soon as you’ve spotted the mistake and we can update our records for free.
All-round Support
We offer all-round support through our email support channels. If you've got questions before or months after you've completed your name change, we'll help.
Email: team@namechange.org.uk
"Thank you for making the process so easy and easy to understand"
TH - Hampshire
"Just what I needed, thank you for making it so simple."
BL - Bedfordshire
"Couldn't ask for more, quick delivery and easy to make."
EV - Essex
"Thank you!"
JW - Kent
"Finally a company that made it easy to change my name."
JG - Merseyside
