Website Terms

Effective Date: 30/03/2023

These terms and conditions ("Terms") govern your use of the Name Change website ("Website"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Website.

The website's function is purely as a document provider for the self-declaration of an unenrolled deed poll.

Scope of Use

The Website is provided for your personal and non-commercial use. You may not use the Website for any commercial purpose without our prior written consent. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from the Website.

Intellectual Property Rights

All content and materials on the Website, including but not limited to text, graphics, logos, button icons, images, audio clips, video clips, and software, are the property of Name Change or its licensors and are protected by United Kingdom and international copyright, trademark, and other intellectual property laws. You may not use any content or materials on the Website without our prior written consent.

Shipping and Delivery

For customers ordering printed deed polls, we use Royal Mail Tracked48 as our standard shipping method. This service aims to deliver within two working days from the date of dispatch but is not guaranteed. If you select our Expedited option, your documents will be sent via Royal Mail Tracked24, which aims to deliver the next working day after dispatch but is not guaranteed.

Once your item has been shipped, delivery becomes the responsibility of Royal Mail, and all Royal Mail delivery terms and conditions apply. If there are delays, missing items, damage or other delivery issues, we are required to follow Royal Mail's investigation and claims process before any resolution can be offered. We are not responsible for delays caused by Royal Mail or any other third-party delivery provider.

Document Information Accuracy

It is your responsibility to ensure that all details entered in the online form are accurate and complete. We rely solely on the information provided during your submission, and we are not responsible for any errors resulting from incorrect or incomplete information provided by you.

We are, however, responsible for ensuring that any standard information not collected through the form is correct. If an error in this area occurs, please contact us so we can address and correct the issue.

Guarantee of Acceptance by UK Public Bodies

1. Our Guarantee

a. We guarantee, subject to clause 2 below, that a Deed Poll issued by us will be accepted as evidence of your change of name by HM Passport Office, the DVLA, and/or any other UK governmental agencies or public bodies.

b. If your Deed Poll is refused by any such body, and the refusal does not fall under any of the exceptions listed in clause 2, we will work with you to find a resolution or offer you a full refund.

2. Exceptions to Our Guarantee

Our Guarantee will not apply in the following circumstances:

1. The body or organisation is based outside the United Kingdom.
2. You are not a British national or do not hold a British passport.
3. You are applying for a Deed Poll on behalf of a child and have not obtained consent from all individuals with parental responsibility.
4. You have not notified all appropriate public bodies or relevant record holders of your change of name.
5. You have not started using your new name immediately or without delay.
6. The application you submitted to us contained incorrect or misleading information.
7. You did not correctly sign or witness your Deed Poll in accordance with our instructions.
8. Your notification to the relevant UK body or record holder was incomplete, missing supporting documents, or included inaccurate or misleading information.
9. The body or record holder was unable to process your request due to internal technical or administrative issues.
10. The body or record holder refused your name change on the basis that your new name is deemed inappropriate or unacceptable under their internal policy.
11. You are currently detained under the Mental Health Act or are considered to lack the legal capacity to change your name.
12. You have not provided us with a copy of the official refusal letter from the relevant UK body, clearly stating that the Deed Poll is not being accepted.
13. You have not given us reasonable time to investigate the refusal and attempt to assist in resolving the matter.

Please contact us if your Deed Poll is refused, and we will guide you through the next steps. Refunds will only be processed once we have received sufficient documentation to verify that the refusal is not due to any of the exceptions above.

Third-Party Links

The Website may contain links to third-party websites or resources that are not owned or controlled by Name Change. We are not responsible for the content, products, or services of any third-party websites or resources. You acknowledge and agree that we are not liable for any loss or damage that may be incurred by you as a result of your use of any third-party websites or resources.

Disclaimer of Warranties

The Website is provided "as is" and without warranties of any kind, whether express or implied. We make no warranty that the Website will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness, or reliability of any content or materials on the Website.

Limitation of Liability

In no event shall Name Change be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Website. This limitation of liability applies whether the damages arise from breach of contract, tort, negligence, or any other legal theory, even if we have been advised of the possibility of such damages.

Governing Law and Jurisdiction

These Terms and your use of the Website shall be governed by and construed in accordance with the laws of the United Kingdom. Any dispute arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Refunds

The Website provides digital downloadable content, as part of this we're only able to offer a refund if you you've not downloaded or viewed your digital content. The only exception is where there is a fault that is unable to be fixed through contacting our support.

Changes to these Terms

We reserve the right to modify these Terms at any time. Any changes we make to these Terms will be posted on this page. We encourage you to check this page frequently to stay informed about any changes to these Terms.